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Hello,
When starting the software on a new PC with a fresh installation, i encounter a plain white screen.
Not sure what the issue is, but the connected BB60D device shows a green light and has a “This device is working properly.” status message in windows device managerThis issue is usually related to graphics drivers. We utilize the GPU to render our application. Updating to the newest version of available graphics drivers typically fixes this issue.
To find the newest driver, you want to either go to the manufacturers drivers page for your specific model number PC, of if you built the PC yourself, find the driver page for your model number GPU. We can also suggest drivers, but you will need to provide the make/model of the PC you are using. If you prefer, you can send that information to us via email at support@signalhound.com.
We look forward to your results/response.
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