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Good morning
I have a spectrum analyzer BB60A N ° OF 30,700,173 SERIES, which inexplicably I lost sensitivity – 50 dBm.
Appearance V.S instructions for repair?
With best regards
Hello PGA,
Do you want to email support@signalhound.com with more information regarding your unit. If you can, include descriptions of what is happening at -50dBm. Include screen captures if you can. Once we have more information about the issue, we can offer a potential solution and or set up a RMA for repair.
Regards,
A.J.Hi PGA,
Thank you for providing this. Based on the image, we suggest ensuring your connectors are tight and cables are verified good. If you can verify them, then I would suggest sending in the unit for repair. There could be a potential issue with the RF front end. If you can rule out your setup, then call us up at 1-800-260-TEST or email us at support@signalhound.com and we can help you in the next step.
Regards,
A.J.Hello PGA,
Are you in the United States? If so, please email support@signalhound.com and ask for shipping instructions for a repair unit. I will verify that we did not miss your email. If you have already sent an email, I apologize, we may have missed it. If you want to provide your email address in the forums I can ensure we send you instructions.
If you are outside the United States and purchased through a distributor then you will need to contact your distributor, and they will give you instructions for setting up a repair.
Regards,
A.J.Hello PGA,
I apologize, we found your email and will be sending you a response shortly.
Regards,
A.J.
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