Forums › General Discussions › "Failed to create empty document" on Signal Hound Apps Startup error
- This topic has 2 replies, 2 voices, and was last updated 8 years, 1 month ago by Cliffy.
CliffyParticipantCliffy February 9, 2015 at 2:29 pm
Anybody has encountered this error message “Failed to create empty document” on Signal Hound Application start-up?
I am logging-in to a newly created account as User in an XP machine, but on Application start-up, above error message appears.
What file is missing that the application cannot start-up? My colleague can start-up this same application when he log-in using his account on the same windowsXP PC.
Many thanks in advise for any advice.
Justin CrooksModeratorJustin Crooks February 9, 2015 at 3:37 pm
This poorly worded error code means the temperature correction data file, typically downloaded from our web server, was inaccessible.
This can be because:
1) The computer does not have an internet connection
2) The application cannot use the connection (e.g. company firewall), or
3) The file does not exist on our server.
If you email firstname.lastname@example.org with your serial number, we can email the file to you, or you can manually copy it from the working installation folder. Copy two files from the working installation (both have your serial number in the file name), to the non-working installation.
With our new software release tomorrow, this error description will be a thing of the past.
CliffyParticipantCliffy February 9, 2015 at 5:24 pm
Thanks Justin for your exceptional support. I will try with the latest Software.
You must be logged in to reply to this topic.