Cannot connect or find TSG44 SA44 Combo

Hello All,

About a year ago I purchased the TSG/SA combo and it has been working flawlessly with my windows 7 laptop.

I upgraded the computer to a windows 7 64 bit quad core which is much faster. The problem is that I cannot get spike to recognize my hardware.

The USB drivers installed normally and show up in the device manager. I checked to make sure that the VCP was not checked. It is not. The A and B drivers disappear if the TSG/SA combo is disconnected.

When Spike is opened, it appears with the screen with the record buttons. If I change to Scalar analysis, the software crashes and terminates. If I try to disconnect and reconnect the hardware, the program crashes.

I can restart spike but cannot use any of the functions.

Any help would be appreciated.
Also the TSG/SA still works with the original laptop.

Please help me resolve this.

Thank you

PauLC
W1VLF

Hi Paul,

Thanks for calling in. You have my contact info if you have any questions in the future.

Regards,
A.J.

Follow up to my question.
I called for help with this and spoke to both Justin and AJ.
Both conversations were handled with extreme professionalism and courtesy
Several issues were rectified and my system is back up and running.
The major issue was the incompatibility of the T Radon 2400 HD pro video card. On AJ suggestion I looked for a current driver and installed it. Magic!! back in business.

Great product, great company and exemplary customer service.

Thank you gentleman

PaulC
W1VLF

We spoke on the phone this morning. To summarize for people troubleshooting from forum posts, it was a combination of two common problems:
1) Since you could not see the 10×10 grid when you launched Spike, we upgraded your video driver.
2) The Device Manager–>USB serial converter A & B–>Advanced “load VCP” check box was checked (both converter A and converter B are part of the SA44B). You had un-checked these so your SA44B was working.
3) The “load VCP” was checked for “USB Serial Converter” (the TG44A). Once we un-checked this and power cycled the devices, everything was working.

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