BB60C "Device Connection Issues Detected" Error in IQ Streaming

Hi, I am getting “Device Connection Issues Detected” error while using BB60C in IQ streaming mode. The device starts streaming without error for a while but after some time i get this error repeatedly and the LED becomes green. BB60C is directly connected to a laptop. I have tested it on server desktop computers and other laptops but the issue remains. Any help will be appreciated.

Hi Blackmore90,

IQ streaming can be more USB throughput sensitive than standard swept analysis.

Here are some troubleshooting ideas.
1) Try a different USB 3.0 port. We have found that not all USB 3.0 ports are created equal.
2) Enable the high performance power option in the “Power Options” menu in the control panel.
3) Try updating your USB 3.0 driver. You can find instructions for Windows 7 machines on our website on the page http://www.signalhound.com/Spike in the FAQ section under the question “The Software Reports “Device not found” (BB60C)”. You will find two driver links. Install one and restart your PC and try again.

I look forward to your response.

Regards,
Andrew

[blackmore90]

Hi Andrew, sorry for the very late response
Actually, I have tried the above steps but none of them did work for me. I still get random idle issue while working with the device.

Thank you,
Serhat

• This reply was modified 7 years, 2 months ago by blackmore90.

Hi Blackmore90,

Can you provide the PC make and model? I will see if I can determine what else can be done for your specific PC.

Regards,
Andrew

Hi Andrew,
Here is the make and model of my server:

SuperMicro SuperServer 6028UX-TR4

Thank you.

Hello Blackmore90,

Thank you for the reply.

The BB60C generally has had issues running consistently with Xeon processors which is why we only specify the i5/i7 processors in the minimum/recommended PC specs. Generally the issues stem from the USB drivers/support.

If you haven’t already, you can check the Supermicro page for your PC and see if there is any USB/chipset drivers specifically for your machine. I found this page which appears to be the motherboard for the server you linked. You can find a link to the drivers for this motherboard here. “Download the latest drivers and utilities” on the right hand side of the page. There is Intel USB/chipset drivers in the driver list. See if these resolve your issues.

https://www.supermicro.com/products/motherboard/Xeon/C600/X10DRU-X.cfm

I look forward to your response.

Regards,
Andrew

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