BB60C connection issues

Hi M_m,

Yes, this is an occurrence that our users sometimes see. The majority of our users resolve this by updating the USB drivers for their system. We have a post which describes how to do this. Take a look at this link,
https://signalhound.com/spike and scroll down to FAQs
under the question,
“The Spike software reports “Device Not Found””
This will provide links to USB driver updates.
You need to be using Windows 7 to install these drivers.

Let me know if installing the drivers resolves this issue for you. If not, email me at aj at signalhound dot com with your PC model number, OS and any other information you have on your PC.

Regards,
A.J.

• This reply was modified 9 years, 2 months ago by Andrew.

I apologize, It appears our forum doesn’t like that link,

To get to the FAQ, go to Support -> Spike FAQs using the navigation at the top of the page.

On the FAQ page, look under the question “The Spike software reports “Device Not Found””

I also edited the previous post with another way to get to the FAQ.

• This reply was modified 9 years, 2 months ago by Andrew.
• This reply was modified 9 years, 2 months ago by Andrew.

I’ve encounter the same problem with a Dell Laptop, even with updated drivers. However, BB60C worked flawlessly with my HP.