Forums › General Discussions › Spike 3.5.19 after a clean install
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Andrew.
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ARabinovichParticipantHello.
Installed 64 bit version of SPIKE on DELL Optiplex 960
64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 20H2
Installed on 3/16/2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Installed FTDI CDI drivers.
With or or without instruments connected to USB ports (TG124A/SA124B) Spike will crash immediately after lunching. Recommendations???Attachments:
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ARabinovichParticipantTried both 32 and 64 bit versions of Spike – same result
From Event viewerFaulting application name: Spike.exe, version: 3.5.19.0, time stamp: 0x61030784
Faulting module name: OPENGL32.dll, version: 10.0.19041.1081, time stamp: 0x9b64dab0
Exception code: 0xc0000005
Fault offset: 0x00014a05
Faulting process id: 0x104c
Faulting application start time: 0x01d7a69e60dccd28
Faulting application path: C:\Program Files (x86)\Signal Hound\Spike\Spike.exe
Faulting module path: C:\WINDOWS\SYSTEM32\OPENGL32.dll
Report Id: 1132d78e-3c22-45aa-ae67-47936e0e24e4
Faulting package full name:
Faulting package-relative application ID:
AndrewModeratorHello,
The OpenGL failure suggests a graphics issue. We are likely using some rendering feature that is not supported by your GPU. Do you know what CPU/GPU are in your system? We can try to find a driver for your GPU, which can often resolve the issue.
Andrew
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