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Hi John,
It was nice talking to you on the phone. Let me know if you need anything else.
Regards,
A.J.Hi John,
This is something we have discussed and may implement in a future release. If you need Hz or sub Hz resolution on a CW, something like zero-span will give you precise results.
Steps:
– Enter Zero-Span mode
– Change to center freq of interest
– Enable AM/FM Modulation analysis, check box near bottom of control panel
– View RF Center (very fine resolution)Regards,
A.J.Hello John,
It sounds like a timebase error of ~0.7ppm, which is still within the spec we publish. Most of this is due to drift of the timebase. A new unit will have a much lower error.
It sounds like you have contacted us for a calibration. We can adjust this unit to correct for this error.
Regards,
A.J.Hello John,
Until I test your setup explicitly, I cannot say for sure, but it is very likely a software issue. Probably some combination of settings and actions caused the audio to stop working for you. I suggested HDSDR so you could continue to make your necessary measurements. Also, if you are doing lots of audio work, the HDSDR application offers much more functionality than our audio player.
Regards,
A.J.Hi John,
If you are looking for more configurable audio playing, you might try out HDSDR (free software defined radio interface). On the downloads page,
https://signalhound.com/support/downloads/bb60c-bb60a-downloads/
look for the HDSDR compatibility files which will include a manual for setting up the software and the necessary files. HDSDR can interface our device and provide much more configurable audio outputs with real-time visualizations which might be useful for your task.Regards,
A.J.Hi Eric,
Thanks for mentioning this suggestion again. I did see your other post as well. It’s a good suggestion and is still on the request list. If we find time to add this, it will definitely be mentioned in the change log. Unfortunately I can’t guarantee anything more than this. Thank you for taking an active interest in our software and making these requests.
Regards,
A.J.Hello Asteraled,
My guess is that the calibration file didn’t get pulled from the device properly on the PC for some reason, potentially due to the low voltage problem you saw before switching to the hub, lets try replacing the cal files. Go to this folder on the ‘good’ PC,
C:/ProgramData/SignalHound/cal_files and copy these files to your ‘bad’ PC to the same exact folder, overwriting what is there. ProgramData is a hidden folder in case you don’t see it.Ensure the Spike software is closed when making this copy. Let me know if this resolves your issue.
Regards,
A.J.Hi John,
The only in-field adjustments we have are for the BB60C 10MHz timebase. For the BB60A, the unit must be shipped back to Signal Hound for adjustments. We can re-calibrate the device and ensure it is within operating specs. I believe it is a flat fee. You can email lori at signalhound dot com and ask for that information.
I apologize for the inconvenience. Glad everything else is working out okay.
Regards,
A.J.Hi bbowar,
Try this..
Open two instances of Spike before connecting a device. If both devices are plugged in when you launch Spike, it will not auto connect one. Then in each instance of Spike, open one device. This way you can manually choose which device to open. It is possible that a certain order causes the software to try to talk to a device that is already open, and I wonder if that is what is happening here. Also you mention that you have got this to work on one PC before, so it could be related to this PC.Let me know if this suggestion solves your problem.
Regards,
A.J.Hi Jared,
The same limitation would happen with the BB60C. Our implementation requires the channels fit within the span. If you weren’t using the device in real-time mode, I would simply suggest increasing your span to 300kHz. Otherwise we would need to change our implementation to integrate partial channels when available (non-ideal) or allow custom adjacent channel sizes (ideal). It’s on the TODO list and something I’ve been wanting to add for a while (individually selectable channel bandwidths) I’ll see if I can’t get it pushed up the list.
I apologize for the inconvenience.
Regards,
A.J.I apologize, It appears our forum doesn’t like that link,
To get to the FAQ, go to Support -> Spike FAQs using the navigation at the top of the page.
On the FAQ page, look under the question “The Spike software reports “Device Not Found””
I also edited the previous post with another way to get to the FAQ.
Hi Jared,
Are the outside of the channels by chance stepping out of the frequency range? If the channels start or stop frequency fall out of the current span I remove the channel. If not, then can you share the full frequency range setup. I was unable to reproduce using the CP setup. It could be dependent on other settings as well.
Regards,
A.J.Hi M_m,
Yes, this is an occurrence that our users sometimes see. The majority of our users resolve this by updating the USB drivers for their system. We have a post which describes how to do this. Take a look at this link,
https://signalhound.com/spike and scroll down to FAQs
under the question,
“The Spike software reports “Device Not Found””
This will provide links to USB driver updates.
You need to be using Windows 7 to install these drivers.Let me know if installing the drivers resolves this issue for you. If not, email me at aj at signalhound dot com with your PC model number, OS and any other information you have on your PC.
Regards,
A.J.Hello tkomoski,
Email support@signalhound.com with this exact question. There might be some files we can send you via email to do the update. Ensure you send the S/N with your email, we will have to ensure your device is eligible for the update. We can also calibrate the device (current price is 100 USD) and we could update the firmware in the process. Look forward to your email.
Regards,
A.J.Hi jams90,
Calling C DLLs through the PInvoke mechanism should work for any C functions. I see the extern “C” declaration was used on the functions so it should play nice with C#. Unfortunately we don’t develop here in C# so we can’t be of much assistance. Last time I needed to call a C DLL from C# though, I found a lot of information online about doing so with many examples.
Regards,
A.J.Hello PGA,
Do you want to email support@signalhound.com with more information regarding your unit. If you can, include descriptions of what is happening at -50dBm. Include screen captures if you can. Once we have more information about the issue, we can offer a potential solution and or set up a RMA for repair.
Regards,
A.J.Hi Jared,
Just released an update to Spike. It includes the ability to change the color and opacity of the channel power bars. Change it through the preferences menu. Should help make the text visible when the trace and text color match.
Regards,
A.J.Hi Alfred,
Send me an email at aj at signalhound dot com.
Send me the serial number of the device. We will need to work through some troubleshooting steps. I can send you instructions to your email.
Regards,
A.J.Hi Labbench1,
Yes I did. I have made a note to notify you when the API has been compiled on Linux and is on the website. I suspect early next week. I’ll make a point to do it on Monday or Tuesday.
Apologize for the wait.
Regards,
A.J.