Forums › General Discussions › USB cable
- This topic has 2 replies, 2 voices, and was last updated 9 years, 4 months ago by
randyluck.
- AuthorPosts
randyluckParticipantI have a BB60C and its USB 3.0 cable has problems. I have to wiggle it at the BB60C end in order to get it to sometimes work.
Where can I get a replacement?
Thanks,
-Randy
AndrewModeratorHi Randy,
Will you give us a call at 1-800-260-TEST Ext. 3. We will likely want to have you send the unit in for a small repair. The USB 3.0 connector on the device is likely the issue here and we can do a number of things to get this behavior resolved. If you want to try a new cable first we can do that, but we have seen this behavior before and it typically is a loose connector. Give us a call and we can discuss things further.
Regards,
A.J.
randyluckParticipantA.J.-
In my case I guess I lucked out. I got a new cable from Digikey and that seems to do the trick (Qualtek p/n 3023011-01M). Looking at the micro USB end of my original cable from the side, I can see that the metal plug part is bent upwards some. That must be the problem.
Don’t know if this is the situation on the BB60C, but I have found in the past that micro USB connectors that are all-SMT can get flakey quickly. If I’m putting a micro USB connector on a PCB, I’ll specify the kind where the pins of the metal body are through hole.
Thanks and have a great TG!
-Randy- AuthorPosts
You must be logged in to reply to this topic.