AJ,

Looks like updating the onboard video drivers resolved the issue.

Thank you for your help!

Best,
Ron

AJ,

We removed the dedicated graphics card from the computer, connected the monitor to the onboard video, and the issue still occurred unfortunately.

Please advise on how to proceed.

Thanks,
Ron

Hi AJ,

I updated the AMD drivers to the latest version but unfortunately that did not work. I did get a screenshot of the issue though and what you see occurs immediately after the GUI displays.

I will test removing/disabling the GPU tomorrow, I just wanted to give you this updated information in case it helps with what to try next.

Thanks,
Ron

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Hi A.J.,

The computer is a Dell Optiplex 9020 Mini Tower desktop with an i7-4790, 8GB RAM, and AMD Radeon R5 240 dedicated graphics card. We are using Dell’s driver pack for Windows 8.1×64 from Dell’s website for the model.

Please let me know if you need additional information.

Thanks,
Ron

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