Spike with Lenovo Carbon X1?

[sk111]

I just received my new SA44B and the excitement is dampened by software issues. I get the infamous black / frozen screen middle screen for sweep mode and real time mode. I’ve read other posts – I have higher than OpenGL 2.0 and tried updating all of the drivers from Lenovo’s website. Still no dice. Here are the details:

PC: Lenovo X1 Carbon Model 20BTS2KG0D
CPU: Intel Core i5-5300U
GPU: Intel HD Graphics 5500
Windows 7 64-Bit
OpenGL 4.4 Driver 10.18.14.4433 (as reported by OpenGL Extensions Viewer 5.0.9)

Any help is appreciated.

Thanks!

• This topic was modified 7 years, 1 month ago by sk111.

You could try the the graphics driver direct from Intel for this processor. Link is below (Note the CPU model at the top of the page) The Intel one looks to be a few years newer than the version you listed. (Hard to find exact dates) On occasion I have seen incompatibilities with vendor supplied graphics drivers vs. the Intel ones.

https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=85213

Hi Andrew,

Thanks for the suggestion, but unfortunately it wouldn’t install on my machine with an error ‘not approved for this model’ or something like that. I went back to Lenovo’s website and managed to manually install a newer version (as opposed to the automated update search I did yesterday) and now I’m sitting at:

OpenGL 4.4 Driver 20.19.15.4531 (.dll) 29-Sep-16

The bad news is that the problem is still with me. Do you expect that Spike really needs the latest drivers? It seems something as of late 2016 is relatively recent.

If there are no other ideas, my only option seems to be to ask my IT group to upgrade the laptop to Windows 10. Lenovo did have Dec’17 drivers available for my laptop on Win10 but not Win7. I’m not really looking forward to this as I’m afraid I’ll run into completely unrelated issues with other software, so hopefully you have another thing or two to try beforehand.

Thanks,

Seth

Hi Seth,

What I think happens, is we use older OpenGL features to try to remain as compatible as possible across many systems. It appears some combinations of PC/drivers have issues with these older features. Our use of OpenGL is very minimal and I haven’t personally had the ability to debug on a system that experiences the issue. There are certain models that see it more than others, the X1 carbon is one of those models. It almost is always resolved with drivers from Intel rather than custom ones from the PC manufacturers.

I think the Win10 upgrade is a possible solution as it might give you access to the newer drivers which might resolve the incompatibility.

Regards

Brief update for anyone else stuck in the same boat…

Upgraded to Win10 and when I got the machine back the driver version was automatically incremented up to 20.19.15.4835 (16-Oct-17). Spike now works, no more frozen screen and fortunately no other issues from the Windows upgrade.

Thanks!

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