Crash sm_api library.

[Jacks]

We are having problems with the sm_api library. When using it with SM200C, in an absolutely arbitrary interval, our application crashes completely with an error in the Windows log (screenshot attached). The api version we use is the latest 2.3.3 (the same was observed in the previous one). Device firmware 9.9 (more than 40 pcs) and one with 8.8. The PCs are configured according to the instructions for the SM200C. All possible tests for the operation of RAM have been completed, everything is fine with it. The problem arises when receiving a trace. We ask for your advice and help in eliminating this problem.

Can’t add screenshots, site says Error: Slow down; you move too fast. From Text:
From Event viewer
Faulting application name: Atdi.AppServer.Svchost.64.exe, version: 1.0.0.0, time stamp: 0xe02756a4
Faulting module name: sm_api_x64.dll, version: 0.0.0.0, time stamp: 0x629e5a23
Exception code: 0xc0000005
Fault offset: 0x000000000005940d
Faulting process id: 0x160c
Faulting application start time: 0x01d97f452637d434
Faulting application path: C:\ATDI\DeviceServer\Atdi.AppServer.Svchost.64.exe
Faulting module path: C:\ATDI\DeviceServer\DLL\sm_api_x64.dll
Report Id: 013daf79-b44a-43fa-a2d1-9deff58071cc
Faulting package full name:
Faulting package-relative application ID:

• This topic was modified 1 year, 12 months ago by Jacks.
• This topic was modified 1 year, 12 months ago by Jacks.
• This topic was modified 1 year, 12 months ago by Jacks.
• This topic was modified 1 year, 12 months ago by Jacks.

[Andrew]

Jacks,

Please reach out to support@signalhound.com. We will be able to better assist this issue via email.

Andrew

• This reply was modified 1 year, 12 months ago by Andrew.

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